Ticket Details: Creating, Prioritizing, Responding
Posted by Jodi (Witte) Florence on 08-13-2016 02:06 PM

Creating Tickets:

All repairs are done strictly through this ticketing system, not by phone call, email, or in person request in the hallway.

Please do not create tickets for other people. It is very important that over time everyone in the district eventually creates their own account within this system so that
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Youtube and Streaming Music
Posted by Jodi (Witte) Florence on 03-25-2016 11:25 AM

The issue with the security certificate of youtube has been resolved and you are now able to use youtube again, without problems.


We are getting many requests to open up Pandora. Streaming music will not be opened back up at this time. With hundreds of teachers and staff (and students) streaming music, we have a serious issue with our bandwidth and our network lags terribly during the day because of this. Streaming music interrupts and disrupts actual educational
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Our Biggest Problem - PuPs
Posted by Jodi (Witte) Florence on 02-23-2016 12:55 PM

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Backup of Data & Files – Why it is Important
Posted by Jodi (Witte) Florence on 02-02-2016 02:14 PM
I have been seeing a number of staff asking me to recover lost or damaged files lately. Some we can recover, many times we can't. Having duplicate copies of your most important information saved in a remote location keeps it safe in case anything goes badly wrong with your computer.


When you think about it there are a number of ways files can be lost
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Common Problems
Posted by Jodi (Witte) Florence on 08-13-2014 12:26 PM

Promethean Board not working? Bad AC3 driver? 

**UPDATED**  Please go to
and download the ActivDriver x32 Windows if you have a Dell Optiplex 755. If you have a
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Keep your computer from dying prematurely
Posted by Jodi (Witte) Florence on 04-11-2014 01:50 PM

Believe it or not, a computer generates a lot of heat. It’s very important to keep your PC at a normal temperature. If your computer overheats, it can cause irreparable damage to its internal components and extreme cases can even cause fires. Dust around and inside your computer can trap heat inside the machine. This causes the cooling fan to run longer and harder, increasing its odds of wearing out. No matter what you do, dust will inevitably gather
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